Providing a suite of the highest level professional services out of GAIA

Our Services

We provide ground handling that includes passenger, ramp, and cargo services for clients.

Associated services include load control, as well as the coordination of catering, maintenance, and fuel services. Ramp services also cover the provision of cabin cleaning to our clients' specifications.

Post-9/11, we have successfully established a security department which provides manual and electronic screening of passenger baggage, aircraft guarding, and searching in accordance with the dictates of ICAO Annex 17, TSA and DfT requirements with reference to each carrier’s unique circumstances.

As a member of the IATA Ground Handling Council, we normally enter into agreements with the air carrier based on the IATA Standard Ground Handling Agreement.

Ramp Services

Our ramp services include:

Loading and off-loading baggage
Cleaning cabin and cockpit
Marshalling
Towing
Push back
Water & lavatory service
Ground power
Air start
Air conditioning
ULD control

Cargo Department

We specialize in a wide range of cargo handling services to meet diverse needs.

General cargo: import & export
Perishables
Transhipments
Consolidated shipments
Loading and off-loading general cargo
Loading and off-loading containers
Special cargo handling
Mail handling
Courier services
Delivery of missing bags

Operations Support

Our services extend to important aspects of flight dynamics, ensuring the operational integrity of aircraft.

Weight and balance control
Flight watch
VHF communications with aircraft
Provision of MET briefings

Passenger Services

We offer a wide range of services to enhance the passenger experience.

Passenger check-in
Baggage check-in
Flight gate control
Arrivals escort services
Baggage tracing and delivery
Flight briefing
Ticketing
Flight reservations
VIP crew & lounge facility

Security Department

We prioritize the security of passengers and aircraft through our dedicated security services.

Physical examination of checked, transfer and/or mishandled baggage and hand baggage as required
Screening of passengers
Physical examination of passengers as required
Control of access to aircraft
Search of aircraft
Search and sealing of aircraft overnight
Security check of catering up-lifts and identification of catering staff at aircraft
Surveillance and guarding of aircraft on the apron

Station Administration

We act as a communications liaison between carriers and airport/government authorities.

Liaising with airport and government authorities on carrier’s behalf
Effecting payment of government and airport fees if requested by the carrier
Any other logistical or support requests made by the carrier