We provide standard ground handling services that include: passenger, ramp, and cargo services for clients. Associated services include load control, as well as the coordination of catering, maintenance, and fuel services. Ramp services also include the provision of cabin cleaning to our client’s specifications.
Post 9/11, we have successfully established a Security Department which provides manual and electronic screening of passenger baggage, aircraft guarding and search in accordance with the dictates of ICAO Annex 17, TSA and DfT requirements with reference to each carrier’s unique circumstances.
As a member of the IATA Ground Handling Council, we normally enter into agreements with the air carrier based on the IATA Standard Ground Handling Agreement.
+ Cargo Department
- General Cargo – Import and Export
- Perishables
- Transhipments
- Consolidated Shipments
- Loading and Off-loading General Cargo
- Loading and Off-loading Containers
- Special Cargo Handling
- Mail Handling
- Courier Services
- Delivery of missing bags
+ Ground Handling
- Loading and off-loading baggage
- Cleaning cabin and cockpit
- Marshalling
- Towing
- Push back
- Water & Lavatory service
- Ground power
- Air start
- Air-conditioning
- ULD Control
+ Operations Support
- Weight and Balance Control
- Flight watch
- VHF Communications with aircraft
- Provision of MET briefings
+ Passenger Services
- Passenger Check-in
- Baggage Check-in
- Flight Gate Control
- Arrivals escort services
- Baggage tracing and delivery
- Flight briefing
- Ticketing
- Flight Reservations
- VIP Crew and Lounge Facility
+ Security Department
- Physical examination of checked, transfer and / or mishandled baggage and hand baggage as required
- Screening of passengers
- Physical examination of passengers as required
- Control of access to aircraft
- Search of aircraft
- Search and sealing of aircraft over-night
- Security check of catering up-lifts and identification of catering staff at aircraft
- Surveillance and guarding of aircraft on the apron
+ Station Administration
- Liaising with airport and government authorities on carrier’s behalf
- Effecting payment of government and airport fees if requested by the carrier
- Any other logistical or support requests made by the carrier
